All Systems Operational
Edlio CMS Websites (US & LATAM) Operational
Public Sites Operational
Admin Control Panel ? Operational
Email System Operational
Broadcasts (Voice/Text/Email) Operational
Edlio Scholantis Websites (Canada) Operational
Public Sites Operational
Admin Control Panel ? Operational
Email System Operational
Mobile Applications Operational
School News App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DNS Maintenance - US & LATAM Public Sites May 27, 17:00 - May 28, 05:00 PDT
We will be performing a DNS upgrade for all US and LATAM based Edlio CMS websites. The purpose of this upgrade is to improve performance, security, and reliability.

Public websites could become intermittently unavailable during this maintenance period. After the maintenance period has concluded, should an unexpected issue arise, please see the following troubleshooting tips:

1. Public website is accessible on public networks but not within the local School or District network

Please update your local network DNS zone to the latest Edlio DNS configuration listed in https://help.edlio.com/apps/pages/your-nameservers#current-instructions

2. Public website is displaying an SSL Certificate expired or Cipher Mismatch error

Please update your local network DNS zone to the latest Edlio DNS configuration listed in https://help.edlio.com/apps/pages/your-nameservers#current-instructions

3. Public website is showing a DNS Error 1001 from Cloudflare

Please contact our Technical Support team for further assistance: https://help.edlio.com/apps/pages/help


Helpful links to third party services to help verify your site's availability:
1. Check if your public website is up and running: https://www.isitdownrightnow.com/
2. Verify your public website SSL certificate's validity: https://www.ssllabs.com/ssltest/

Posted on May 24, 14:48 PDT
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 15:30 PDT
Scheduled - We will be performing a DNS upgrade on certain US/LATAM based domains where Edlio manages the public DNS-nameservers on behalf of customers. The purpose of this upgrade is to improve performance and security.

These upgrades are designed and tested to be seamless and we do not expect any visible impact to customer sites due to this maintenance. Should an unexpected issue arise, please see the following troubleshooting tips:

1. Public website is accessible on public networks but not within the local School or District network

Please update your local network DNS zone to the latest Edlio DNS configuration listed in https://help.edlio.com/apps/pages/your-nameservers#current-instructions (see DNS instructions for after April 1, 2022)

2. Public website is displaying an SSL Certificate (or Cipher Mismatch) related error

Please update your local network DNS zone to the latest Edlio DNS configuration listed in https://help.edlio.com/apps/pages/your-nameservers#current-instructions (see DNS instructions for after April 1, 2022)

3. Public website is showing a DNS Error 1001 from Cloudflare

Please contact our Technical Support team for further assistance: https://help.edlio.com/apps/pages/help


Helpful links to third party services to help verify your site's availability:
1. Check if your public website is up and running: https://www.isitdownrightnow.com/
2. Verify your public site SSL certificate's validity: https://www.ssllabs.com/ssltest/

May 18, 10:17 PDT
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 16:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:34 PDT
Scheduled - We will be performing a DNS upgrade for Canada based websites to improve performance and security.

If your Canada public facing website becomes inaccessible (DNS does not resolve or you're seeing a SSL Certificate related error), please make sure you are using the latest Edlio DNS configuration for Canadian based sites: https://help.edlio.com/apps/pages/your-nameservers-canada

If your site is showing a DNS 1001 error from Cloudflare, please contact our support team for further assistance: https://help.edlio.com/apps/pages/help

May 12, 15:30 PDT